FAQ

General Questions

Policies, shipping, orders, and editions.

Browse by topic

  • info@imaginebooksshop.com

  • Starting in September of 2026 all resale drops will go online on the
    first Thursday of the month and all titles for the following month will
    be announced on the same day. The cancellation policy remains the same.

    We always aim to have full reveals ready before the sale date, but
    occasionally due to our new schedule we will need a little extra time to
    finish the art. Many of you have commented that because resale books
    are the publisher's editions, you want to know as soon as possible that
    you have the option to order an edition that will feature our products.
    This is the best way we can give you that option as soon as possible.

    Our cancellation policy for resale remains the same. After your order is
    placed, you will have two weeks to cancel should you wish to.

  • We are no longer shipping to the EU. If you place an order to the EU we will cancel it.

    Please note that due to publisher agreements, certain resale editions
    can only be sold in certain territories. This varies by publisher and by
    book.

  • Yes. You can order up to three resale products in one order. You CANNOT combine
     resale with special editions. If you place an order with both resale and a 
    social edition, we will cancel your order.

  • We use Revoc to comply with the EU right of withdrawal. If your order was placed within 14 days, you may use the form to automatically withdraw your order.

    Link to Withdrawal Form

  • All orders have a two week cancellation window. 

    To request a cancellation, email info@imaginebooksshopllc.com with your order number and full name. 

    We do not acceptation cancellations for merchandise.

    Please see the leftover sales FAQ for more info on our left over sales cancellations policy.

  • Orders from left over sales ship out within two weeks but may ship as soon as the day the order is placed. Once an order has been shipped we cannot allow cancellations, however if you are within the two week period you may return the product. Please be aware that the customer must pay for return shipping fees. 

    All sales are final for any leftover and/or scratch and dent items. We do not accept cancellations or refunds for these products.

  • All sales are final. We do not accept cancellations or refunds on merchandise orders.

  • Returned Packages

    It is your responsibility to provide correct delivery information. If you need to update your address please email us at info@imaginebooksshop.com

    If a package is returned to us due to delivery failure, being unclaimed, or an incorrect address provided by the customer, we will reship the order once the correct address is confirmed. Customers are responsible for any additional shipping costs.

    If a package is returned because the customer refused to pay customs or import fees, we may cancel current and future orders.

    If a package is returned and you choose not to pay for reshipping, we will issue a refund for the cost of the items only, not the shipping that has already occurred.

    Address Changes

    Shipping addresses can be updated before shipping labels are purchased or printed by emailing info@imaginebooksshop.com. Once a shipping label has been created we are unable to change your address.

    Updating the default address in your account settings will apply only to future orders. Existing orders must still be updated manually by contacting us at info@imaginebooksshop.com.

  • Customers must pay their own duties and import fees.

  • Please note that not every one of our special editions is the same. All customizations are listed on the product page. Please see our FAQ page for more information or email info@imaginebooksshop.com.

    Does a Resale Edition Have the Same Amount of Customizations as a Full Special Edition?

    A resale edition has 2–3 customizations depending on whether or not the edition has sprayed or printed edges. We do not count an overlay as a customization because it is not printed into the book.

    A full special edition has 4–8 customizations. Please note that this varies between projects. We always provide a list of customizations on the product sale page. If you have any questions please send us an email.

  • A resale edition means that the book was created by the publishing company that owns the rights rather than being printed by Imagine Books Shop, which means the production and delivery timeline may be faster, however this is not guaranteed.

    Most resale editions come with a front and reverse dust jacket and a page overlay. Sometimes they come with the option to purchase an additional overlay. All customizations

    The timeline for resale production varies. Each listing will provide the estimated shipping window.

  • We can ship everywhere excluding the EU due to shipping and import complications.

    If you place an order to the EU we will cancel it.

    Each product will clearly list the territories available for purchase. Not every product is available to ship worldwide.

  • PLEASE READ CAREFULLY: it is the customer's responsibility to make sure their shipping and billing information is correct. Imagine Books is not responsible for replacing items for addresses that are incorrectly entered by the customer.

    You can change your shipping address before the shipping label is created. Please be aware that if you change your default address in your Shopify account settings, that will update your address for future orders only.

    Any current orders already placed will need to be updated by us. To do so, please email info@imaginebooksshop.com. 

    Once a shipping label has been created we are unable to change your address.

  • For Open Preorders, you can order as many copies as you'd like. The only time you will be limited for an Open Preorder is if the books are signed. We normally have a limited number of signed books, so you'll be able to order one signed copy and as many unsigned copies as you'd like.

    For Limited Preorders, it depends on the size of the print run that Imagine Books Shop has secured with the publisher. If there is enough stock, customers are allowed to purchase two sets. If not, we will limit customers to one set. We will announce the number of sets customers are allowed to purchase before the preorder starts.

  • You may combine resale and special editions with merchandise products. Please be aware that preorders normally take 5–6 months to ship. If you purchase another product alongside a preorder, your entire order will ship at the same time.

  • Please email us at info@imaginebooksshopllc.com with your name, order number, and photos of the damaged item.

    How to request a replacement: Submit damage reports via info@imaginebooksshopllc.com.

    Time frame to report: Customers must report any qualifying damages within 14 days of delivery.

    Required information: Your order number, a brief explanation of the damage, and photos. If possible, also include a photo of the box your books were shipped in.

    Approval process: A member of our customer service team will review the information and reach out with next steps.

    Replacement availability: We often have limited stock. If the damaged item is in stock we will provide a replacement as soon as we can. We are a small team and it may take a little while.

    Return shipping for merchandise: We reserve the right to ask you to send back the original item. If we make such a request, a shipping label will be provided at our expense.

    We will replace or refund if your item has the following damages:

    Books: Tears, rips, or visible scratches on the front cover, dust jacket, or spine larger than 1 cm. Missing or torn pages. Unsecured or loose binding. Extremely blurry edges. Extreme dings or dents larger than 1.5 cm affecting readability or display. Torn dust jacket impairing appearance. Sticky or oily residue that cannot be removed.

    Merchandise: Cracks, tears, or rips. Broken items.

  • We've made a change to how our preorders work! There's no longer a set preorder window. Editions now stay on our website until they sell out. We still wait three weeks before placing our print order, so if a title is more popular than expected, we can order enough copies for everyone. We'll also always hold back enough copies to cover damages. For the full details, check out our blog post: Good News: Our Special Editions Are Sticking Around Longer

No questions match your selection.

Boys of Tommen

We want to share an important update regarding international orders. Due to an internal contractual error, international sales rights were incorrectly reflected in our agreement with Sourcebooks. Unfortunately, the issue was only identified after the books had already gone on sale.

Here’s what this means going forward:

- All international orders placed before February 1 will be fully honored and fulfilled.

- We are no longer able to accept new international orders for this series.

- Our rights to sell within North America (the United States, Canada, and Mexico) remain fully in place. If you are located in one of these countries, this update does not affect your order or ability to purchase.

Imagine Books Shop and Sourcebooks understand this update may be disappointing for some customers. We appreciate your patience and understanding as this issue is clarified and addressed.

Lastly, we want to be very clear that Chloe Walsh had no involvement in this error. 

Thank you again for your continued support and for allowing us the opportunity to address this transparently.

— Imagine Books Shop

Browse by topic

  • We are not able to support or authorize the use of forwarding services.

  • Boys of Tommen is currently available within North America only — the United States, Canada, and Mexico. This is due to a contractual limitation on international sales rights that was identified after the series went on sale. We are working with Sourcebooks to clarify the situation and appreciate your patience.

  • Yes. All international orders placed before 1 February 2026 will be honored in full. Orders placed after that date have been cancelled. We are genuinely sorry for the disruption this has caused.

No questions match your selection.